TERMS OF SALES
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Vendor presentation
Perma Social Club is a Limited Liability Limited Liability Company with a capital of € 7,500. It is registered in the Montpellier Trade Register under number 848 617 379, and holds an Atout France registration IM034190015, domiciled at 3 rue du Maquis, 34920, Le Crès. It is authorized to sell tourist stays under the terms of article 23 of the law of July 13, 1992. The amount of the guarantee is € 20,000 with the APST. Perma Social Club is authorized to guarantee the reservation and sale of stays posted online on its site www.permasocial.club or on a partner site under the terms of a partnership agreement signed between Perma Social Club and the owner of the partner site. . Perma Social Club is a member of Travel Companies, formerly SNAV (National Union of Travel Agents).
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Use of the sites and formation of the online contract
Agreement
The terms and conditions set forth below (the "Terms" or "Agreement") constitute the entire agreement between you "Participant" and Perma Social Club, its owners, employees, shareholders, affiliates, agents, representatives, officers, directors, partners, successors and assigns (individually or collectively "Perma Social Club", or "we") for all reservations, thematic stays, activities or transactions carried out with Perma Social Club, offered for sale on the site www.permasocial.club , or any other partner site.
By completing the reservation form and signing the General Conditions of Sale either by writing or electronic signature, you agree to all the terms and we undertake to provide services on your behalf. All persons named in this reservation ("participants") are subject to this Agreement. By signing these General Conditions of Sale, you affirm that you have made all other participants appearing in the reservation aware of these Conditions - regardless of the payment of the last payment - and that all participants accept these conditions.
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Assignment of the contract
In accordance with Article L. 211-11 of the Tourism Code, you have the option of transferring the contract as long as it has not produced any effect and up to 7 days before departure, by informing the agency in a reasonable time, to someone who meets the same conditions as you. You and the beneficiary of the transfer remain jointly and severally liable for the payment of the balance of the contract and the transfer costs which will be communicated to you. On the other hand, the customer cannot assign his insurance contract (s).
General conditions for the sale of stays
It is expressly stated that the information on our website and our programs may be subject to change. In this case, these will be brought to your attention before the contract is concluded.
Reservations
General booking conditions
You can make a provisional reservation by phone, but all reservations must be made through our online system or through a complete form sent by email.
You will receive an order confirmation by email. This confirmation will outline the essential characteristics of the reservation, its price and its payment terms and will be accompanied by these general conditions of sale. The content of these booking confirmations is archived by Perma Social Club.
The reservation becomes firm when a deposit of the total price has been paid. By this method we make sure that you understand and accept these conditions.
For providers: providers can book for their participants using a booking form sent by email or online booking form. The service providers are required to make their participants aware of these General Conditions of Sale before reserving and managing all communications with their participants. The service providers assume all responsibility for transferring all travel-related information and any communication concerning the stay to their participants. For legal reasons, however, providers ensure that payments are made through the Perma Social Club. This process is applicable if the reservation is made at the last minute.
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Last minute reservations
If you book a service within 14 days of departure, you must submit a booking form online or by email.
The balance is due within 24 hours of confirmation on the Perma Social Club website, by bank transfer or on the Lydia app.
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Down payments
These are applicable as soon as one night is included in the stay. Unless the reservation is made last minute, and in order to guarantee your reservation and confirm availability, a deposit of 30% of the value of the stay is applied at the time of booking. The balance is due 30 days prior to departure.
At the time of booking, you must pay your deposit on the Perma Social Club website, by bank transfer or on the Lydia app to guarantee your reservation.
The deposit of 30% of the amount of the stay will be deducted from the final amount due, which will be requested on the day of the final payment, in the event that services are added or modified by one of the parties to the contract.
If the reservation is made within 30 days of departure, the full amount of the stay will be charged. The price of the trip is per participant and includes the elements mentioned in the description of the trip. As part of an overnight stay, any request for a single (individual) room is subject to additional charges and must be made at the time of booking.
Deposits are not applicable if you decide to pay the entire stay at the time of booking.
Your reservation can only be confirmed once the deposit or payment has been received into the Perma Social Club bank account.
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Payment
The balance of the payment is due at least 30 days before the departure of the stay. The balance can be paid by credit card, transfer or on the Lydia application. We will contact you before the final payment date to give you the option to pay using one of these methods.
If we do not receive the balance of payment or if we have no communication regarding your payment intentions 30 days before the departure of the stay, your reservation will be canceled and you will be subject to the cancellation conditions below.
If your currency is not the Euro, you will be responsible for transfer fees and other bank charges.
Cancellations and modifications
Cancellation
Cancellation of the stay by the participant
Any cancellation must be notified by email to Perma Social Club.
For any cancellation by the Participant, the amount retained by Perma Social Club will be as follows:
a) From the signing of the contract to 30 days of departure: 30%
b) From 29 days to 21 days before departure: 50%
c) From 20 days to 8 days before departure: 75%
d) Less than 8 days before departure: 100%
e) No-show at the start, a "no show": 100% of the total price
Any cancellation less than 30 days before the date of travel incur the above cancellation costs, unless you are replaced by another person ready to travel in your place and under the same conditions. No refund will be made once the trip has started. No exceptions to this cancellation policy, including for reasons related to weather conditions, terrorism, civil war, personal, family or medical emergency or other circumstances beyond our control. For this reason, we strongly encourage participants to purchase Trip Cancellation Insurance and Interruption Insurance.
Cancellation of stay by Perma Social Club
When Perma Social Club is obliged to cancel before the start of the stay, the participant will be reimbursed immediately and without penalty of the sums paid. Perma Social Club takes particular care in the choice of its service providers and thus ensures compliance with the contractual commitments made to participants when ordering any service whatsoever. With regard to tourist package services, Perma Social Club cannot be held liable for any non-performance or improper performance of all or part of the services provided for in the contract which would be attributable to the participant, to exceptional and unavoidable circumstances or to the unforeseeable and insurmountable fact (meteorology), of a third party foreign to the provision of the services provided for in the contract. With regard to all other services, Perma Social Club can only be held liable in the event of damage caused by a fault on its part demonstrated by the participant.
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Modification
Modification of the stay by the participant
If you wish to make a change to your stay or itinerary, you must submit your request to us by email. Once a reservation request is received and confirmed, an associated fee will apply for any modification of dates or itineraries. Fees vary depending on the type of change and the scope of the change. Our suppliers, especially web hosts, often impose additional fees or penalties for changes and cancellations.
These are included in the modification fee and can be substantial. Modification fees, minimum € 59 per person, apply to any modification taking place 30 days before the start of the stay.
Modification of stay by Perma Social Club
When, during the stay, Perma Social Club is unable to provide part of the services provided for in the contract, Perma Social Club undertakes to find a similar alternative. If this represents a significant percentage of the price, Perma Social Club will offer a replacement activity, possibly supporting any additional price. If the similar alternative that you accept is of inferior quality, Perma Social Club will offer you either a partial reimbursement of the service or an additional service during the stay. If Perma Social Club cannot offer you a similar replacement service, Perma Social Club will offer you a different service, or will offer you a refund for the service not provided.
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Description
The descriptions of the stays are established when the brochures or the descriptions of the stays go to press; any modification resulting from technical impossibilities will be indicated to you and similar services will be offered to you. No compensation may be demanded for the non-enjoyment of a service not provided following a case of exceptional and unavoidable circumstances.
Certain services require a determined number of participants: if this number is insufficient, we may be obliged to offer you a replacement service with other travelers, without you being able to claim compensation.
Responsibility
We act as an agent or intermediary for the various independent suppliers who offer accommodation, meals, transportation, tourism, activities or other goods and services related to your stay or visit.
Consequently, the retailer and the organizer are responsible for the proper performance of the services provided for in this contract and are required to provide assistance to the traveler in difficulty. In the event of their full liability arising from service providers, the compensation limits resulting from international agreements in accordance with article L. 211-17-IV of the Tourism Code will apply; failing this and except for bodily injury, intentional or negligent damage, any damages are limited to three times the total price of the trip or stay
No refund will however be given in the event of delay, cancellation, overbooking, strike or exceptional and unavoidable circumstances of a supplier, or for the elements of the stay that you do not use.
All prices, schedules, routes mentioned in our programs may be changed as a result of circumstances beyond our control, or which would be taken by the local service providers to whom we turn.
Perma Social Club reserves the right to eventually replace one service provider with another, a transporter or a hotel with an establishment of the same category.
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Travel insurance
Although Perma Social Club has professional civil insurance, the price of the stay does not include travel insurance. We strongly recommend that all participants take out comprehensive travel insurance, covering trip interruption, baggage and accident / life and other expenses that may arise as a result of loss, damage, injury, delay or inconvenience occurring to participants.
We assume that you will have purchased from another insurance company of your choice.
We remind you that you are responsible for all damage caused by you. You are required to be insured by a civil liability insurance contract for these various risks.
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Price
In accordance with articles L.211-12, R. 211-8 and R. 211-9 of the Tourism Code, the prices provided for in the contract may be revised upwards or downwards to take into account variations in the cost of transport (fuel / energy), charges and taxes and exchange rates. You will be informed of any increase in the total price of the package no later than 20 days before departure. The prices indicated have been established on the basis of the economic conditions existing at the time of the creation of this contract, and any modification of the prices of our service providers and of the monetary parities may result in their modification. If the increase exceeds 8% of the initial total price, the participant has the possibility of canceling his trip, without any charge.
Our prices are denominated in Euro and do not include: drinks unless explicitly mentioned, tips, exceptional expenses resulting from unforeseen events (strike, weather conditions etc.) nor travel, cancellation and luggage insurance.
Our prices may vary according to the period during which the trip is made and sometimes according to the number of participants.
The prices are indicated in the descriptions throughout the reservation and / or payment process. When payment is possible online, the price is immediate and firm.
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Withdrawal period
Pursuant to the provisions of Article L 221-28 of the Consumer Code, the services offered on the site by Perma Social Club are not subject to the application of the right of withdrawal provided for in Articles L 221-18 and following of the Code of distance selling consumption. Consequently, the services ordered on the site are exclusively subject to the cancellation and modification conditions provided for in these general conditions of sale and you will not be able to invoke the right of withdrawal.
Territoriality of applicable legislation and jurisdictional competences
The parties agree that this contract is governed by French law including with regard to the definition of jurisdictional competences. Proof: It is expressly agreed that, unless there is a manifest error made by the Seller, the data stored in the information system of the Seller and / or their Partners have probative force with regard to the orders placed. The data on computer or electronic medium kept by the Seller constitutes proof and, if they are produced as means of proof by the Seller in any contentious or other procedure, they will be admissible, valid and opposable between the parties in the same way, in the same conditions and with the same probative force as any document which would be drawn up, received or kept in writing.
Complaints, after-sales service, mediation
If you encounter a problem or if something does not meet your expectations, please report it without delay to your guide, host, worker or guide (for guided stays) so that they can try to rectify the situation.
If you do not do this while you are on the stay, your ability to claim compensation from Perma Social Club will be reduced or impossible. Additionally, if you make changes to the itinerary without providing the notice described above, you assume responsibility for any added charges you may incur as well as forfeiture of any potential refunds.
If you are not satisfied with this notice procedure during travel, you must submit a written complaint to Perma Social Club within 2 years of the end of your stay. Perma Social Club will not accept any responsibility for complaints received after this period.
In the absence of a satisfactory response within 60 days or you are not satisfied with the response received, you can contact the Tourism and Travel Mediator free of charge, whose contact details and referral procedures are available on the website www.mtc .travel .
Travel documentation
Documentation before the stay
After receipt of your final payment, you will receive several documents by e-mail: confirmations and travel information, an overview of what to expect during your stay and a liability waiver. Suggestions and recommendations for your equipment, clothing, preparations, etc. will also be included.
Please read these documents carefully as soon as you receive them and contact us if any information appears to be incorrect.
We cannot accept any responsibility if we are not informed of any inaccuracies in a document, which must be mentioned by you to Perma Social Club, its owners, employees, agents or representatives, within 10 days. .
Documentation during the stay
You are responsible for ensuring that all necessary travel documents are valid and in your possession for the duration of the stay.
Some foreign nationals will be required to have a Visa to enter Europe. Where applicable, passports are required and must be valid for at least 6 months after your return date. You are responsible for the passport obligation, and we suggest that you plan your passport application or renewal as soon as possible. Please check your government requirements.
You assume full responsibility for the control and verification of all passport and visa requirements. You are also only responsible for the adverse consequences resulting from missing or defective documentation.
While we may provide good faith and courtesy information or advice on climate, clothing, luggage, special equipment, etc., we are not responsible for any errors or omissions in the information provided.
Tours and excluded items
We invite you to check the description of each trip to see what each trip includes. The services vary depending on the stay. Our stays and tours do not include travel costs such as train tickets, airport transfer, travel and / or medical insurance, excess baggage charges, or any personal items. Meals other than those mentioned in the stays are not included, as well as any unpaid visits or optional products or tourist activities. Drinks are generally excluded, unless explicitly mentioned in the description of the stay.
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Health requirements
Our tours can generally be physically active and requirements vary depending on the specific itinerary. As such, good physical and mental health is essential for the enjoyment and safety of our stays.
For example, our farm tours require moderate activity while some of our cycling trips can be very difficult. We encourage you to carefully read the descriptions of the physical requirements necessary for a stay before registering, and to contact us for details if you have questions about your ability to participate.
If, during your stay, you are not able to continue the activity, we reserve the right to offer you a lighter alternative instead, insofar as this is logistically feasible. However, we cannot guarantee that an alternative is possible, particularly when it comes to continuing an activity with other participants or with providers specific to the original activity.
If you judge that you are not able to continue an activity during the stay, you can abandon this part of the stay to ensure your safety as well as the safety of the other people concerned. If we or our appointed service providers deem that you are not fit to continue any activity, and that we cannot reasonably offer you an alternative activity, we reserve the right to oblige you to give up this activity. No reimbursement, even partial, will be granted for activities that you must thus abandon.
By signing these general conditions of sale, you certify that you have no medical or other contraindication that could create a danger for you or other participants or affect the enjoyment of other people of the stay.
Accommodation, meals and transportation
Accommodation
Accommodation is not automatically included in the services offered by Perma Social Club, it can be included on request and added to a daily activity.
For a package holiday, accommodation can be included from the start to the end of a stay. Prices are based on double occupancy rooms which include a bath or shower. Single rooms (single) are limited and require an additional charge.
For group package stays, single people who do not request single rooms will be booked in a double room with another traveler of the same sex when possible. If a sharing arrangement is not possible, the supplement will be assessed prior to departure, when we have confirmation that there will be no additional travelers.
If other accommodation of the same category is booked due to lack of availability, there will be no change in the price of the trip. If availability makes it necessary to book lower / higher category accommodation, you will be notified in advance and we will give you the option of accepting or rejecting the change as well as any change in the price of the trip. We are not responsible for the quality or location of alternative accommodation.
Meal
Meals are included and their number varies depending on the stay.
We invite you to check the description of the stay for information regarding meals.
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Transport
Transportation from your city of departure is not included. Local transportation and airport or train station transfers are not included. The description of each stay explains the types of transport that can be included in the stay.
If you want the transportation to be arranged, we can meet this need, which will incur additional cost.
Note that in the context of cycling trips with assistance and support, luggage will be transported daily, but these trips do not include passenger transport.
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Visits and activities
Tours and activities are included only when prepaid or mentioned as included in stays.
Depending on the availability of providers, tours and activities can be added to existing stays at an additional cost.
Taxes and service charges are included for items specifically included in the stay such as hotels and restaurants.
Tips for guides, restaurateurs or any other service provider are not included.
Most visits such as castle entrance fees or other monuments are not included, unless specifically specified in the description of the stay.
Bicycles
For cycling trips, we recommend that you bring your own bike for more comfort. Participants who wish to bring their own bikes are responsible for maintenance and all mechanical issues. In addition, these participants are also responsible for the logistics of moving their bikes to the point of departure of the stay as well as from the place of end of the stay, in particular with regard to the transport by train or plane of the bike.
Except Le Grand Tour Cycliste, bicycle rentals are optional for stays and may be available at an additional cost. We do not manage reservations and bicycle rentals and can however recommend a specialized agency. You also agree that you will be subject to all the terms and conditions of the company from which the reservation and rental of the bike was made.
The bikes would likely be good quality mountain bikes (mountain bikes) or mountain bikes (VTC), or even electric bikes, depending on the availability of our suppliers. If you are planning to rent a bike, you will be responsible for it once you take possession of it. You will be held responsible for any damage or theft. In some cases, a supplement will have to be paid in case of delay for the return of the bike, or change of bike during the trip. On the other hand, in the event of bicycle rental, a deposit may be required; the amount may vary depending on the type of bike.
Emergency service
For each stay, we will give you an emergency telephone number or the details of a contact point to reach Perma Social Club or our partners.
For a cyclo-tourist stay supported by a guide in a van, your guide can be made available by phone. The following are examples of the reasons for emergency calls: equipment failure; minor injury / illness that prevents continued cycling or walking, (serious injuries must first be reported to your attendant and the appropriate authorities), missed trains, or the need to schedule additional services such as transfers . This service is only available during the day.
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Although your attendant may make himself / herself available, depending on the distances involved or other competing obligations of the attendant, an immediate response time is not guaranteed. We invite you to remain flexible and autonomous in the event of mechanical unforeseen events (ex: puncture).
For any other stay, your guide, escort, counselor or hotel staff will be available for other questions not related to emergencies outside your activities. However, we advise you to contact the competent authorities in an emergency requiring medical assistance.
Plane, car and train
Airline, car and train reservations
We do not manage airline and train ticket reservations, as well as car reservations and rentals. However, we can recommend a general travel agency for such requests. You also agree that you are subject to all the terms and conditions of the company with which the reservation of airline tickets, train or car rental was made. You are responsible for familiarizing yourself with these terms and agree that you are responsible to these suppliers for reservations, changes, cancellations and various problems or the like, for the reservation having been made on your behalf.
For a train journey with a bicycle, we advise you to familiarize yourself with the rules for transport by TGV and other trains. Before traveling by train, please make sure you are aware of the baggage limits.
We are not responsible for any problems you may have while traveling with a bicycle.
Modifications
You understand that amenities, accommodations, types of transportation, routes, schedules and itineraries of stays may change without notice due to local circumstances or events, which may include mechanical failure, illness, strikes, political conflicts, weather and other unpredictable factors.
Formalities for minors
We strongly recommend that you provide the minor unaccompanied by their legal representatives with a copy of their family record book.
Access for people with reduced mobility
In order to guarantee you good conditions and to better adapt your activity, stay or trip, you must inform us of any special request and particularity concerning you and likely to affect the progress of the activity, stay or trip. Any special request and particularity must be informed to Perma Social Club before booking the activity, stay or trip, and at the latest 48 hours before the time of departure.
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Responsibilities during stays
Start date of stays
It is your responsibility to be at the departure address and at the time indicated. We are not responsible for any losses due to late arrivals or early departures.
Compliance with local regulations and etiquette during the stay
Your additional responsibilities include, but are not limited to, strictly obeying all local laws, respecting customs and culture, assessing your abilities, respecting the privacy of other travel members, and on a guided holiday. to follow the guide's suggestions and advice.
On guided tours, the decision of the local guide or local provider is final on all matters that may threaten safety or interfere with the well-being of the group or individual participants. During the stay, we have the right to expel a person (s) whom we:
a) deem ourselves incapable of meeting the rigors and demands of participation in tourist activities; or
b) prejudice the enjoyment of the stay of other participants.
Computing and Freedom
(Law n ° 78-17 of January 6, 1978)
In accordance with the Data Protection Act and the provisions relating to the protection of personal data, the data concerning you are necessary for the processing of your request, and are intended for Perma Social Club, for the reservation and management of your stay. . In order to enable the execution of your contract, this information will be communicated to our partners who provide the services you have requested (hoteliers, transporters, producers, etc.). With your consent, they may also allow you to receive promotional or commercial offers, by e-mail or post, from us or from other companies whose list is available on request from Perma Social Club.
You have the right to access, oppose and rectify all data concerning you with Perma Social Club, by sending an email to contact@permasocial.club stating the subject of your request, your name, first name and address.
For more detailed information on our GDPR policy, you can refer to our website.
Update of the general conditions of sale
We reserve the right to update and / or modify the general conditions of sale at any time, and it is your responsibility to familiarize yourself with them, which can be viewed at www.permasocial.club